Find Out If Youre A Climber, A Camper Or A Quitter
By Michele Himmelberg
The Orange County Register
You are overlooked for a promotion. Do you quickly devise a strategy so youll be recognized next time, or do you decide to do nothing because its your managers fault? No matter how high your IQ (your brains), or how strong your EQ (capacity to manage your emotions), you might just snivel and blame your boss if you have low AQ.
AQ is your adversity quotient, your ability to endure setbacks and keep believing that you can improve a lousy situation. Its the basis of 20 years of scientific study by consultant Paul Stoltz, who defines AQ as the measurable, precise and unconscious way you respond to adversity.
Stoltz explains AQs power in the workplace in his second book on the topic: Adversity Quotient @ Work; Make Everyday Challenges Key to Your Success). When that promotion slips away, some people will fall apart, some will give up and others will create a plan to snag it next time. Stoltz, an avid mountain climber, classifies the three types of workers as quitters, campers and climbers. His research shows that 80 percent of todays workers are campers, those who have settled for a safe, shady spot on their career path. (See who you are in the accompanying chart.)
Your AQ is as much a part of your hardwiring as your skeletal system, but it can be improved, Stoltz says.
Q. In 1999, workers told you they confront 23 adverse events a day, everything from a broken copier to a company stock plunge. Five years earlier, it was only 13 adverse events per day. Is work that much messier now?
A. I think that number is conservative given what weve seen the last six months. For women its slightly higher, too. Whats interesting is that the nature of adversity has changed; its everything from small annoyances to major setbacks. When we were kids, my parents face war, the Depression big, defined adversities to rally around. Now the adversities are not major, but theyre like a big cloud of mosquitoes that aggravate and wear you down. It requires special skills to manage those.
Q. How do you spot quitters, campers and climbers in the workplace?
A. Quitters are the loudest whiners; theyre the quickest to find reasons why something cant work. Theyre the most disillusioned; more of an energy drain than a contributor. Sometimes theyre bitter and resentful. They retired 20 years ago, but never told anyone. There may be stories of how great they once were, but something has taken its toll, and now they define themselves as victims. They get sympathy and resentment.
Campers have worked very hard and strived for decades. They might say theyve been aiming for this spot all their lives, and now they can finally just camp. A vast majority of us become campers, and many managers end up as campground leaders. Somewhere, the toll became so great they stopped climbing, and they sacrifice a lot of dreams of success. The good news is that inside every camper is a climber.
To thrive in our new economy, you have to hire and grow climbers. They retain a sense of relentlessness over life. They have purpose and passion in what they do, and theyre keeping that alive, regardless of their job or spot in life. Climbers inspire us; they can see potential.
Q. What causes someone to start climbing?
A. People begin to realize if they stay where they are, theyll lose out on some of lifes highest opportunities and rewards. A lot of them feel like its time to get out on the rope; when you climb in the Grand Tetons at Level 2, there may be no trail, but thats where the exciting stuff happens.
Q. You talk about AQ as a technology we can plug into our lives. How does it work?
A. Think of a computer and whats required of it as we load more and more onto it. If you have a moderately capable operating system, of course it slows down and will crash. Most of us have a moderate AQ as our operating system. So the object is not to gain more software, but to upgrade the human operating system so everything you do is easier It can affect not only your sales ability and problem solving; the effect might be on your health and relationships at home, It helps a person overall, with their resilience and optimism.
Q. Hiring and retention are key issues at many companies. Can AQ training help in those areas?
A. Definitely. When companies say theyre losing people, you have to ask, Are you losing campers or climbers? The true cost of replacing people is extraordinary. So theres a great financial payoff to hire and develop people with high AQ Companies inadvertently reward campers. You want to keep your climbers; theyre the ones who will thrive amid all the mergers and change.
Q. Is AQ just a glorified name for good attitude?
A. Attitude is superficial; its like painting a car red to make it go faster. Its really about getting under the hood to make changes. Someone who deals with lifes setbacks is someone wholl have a good attitude not the other way around. A core competence in the soft, new economy will be the ability to respond optimally to whatever happens, the moment it strikes. Imagine what the world would be like if we could improve that.
Paul Stoltz is president of PEAK Learning Inc., a consulting and research firm currently working with the Real Estate Investment Network Ltd. For more information, visit www.peaklearning.com.
Reproduced in part with permission from The Orange County Register.